From Server Struggles to Seamless Operations: Dr. Thanh’s Experience with Principle Practice Management Software

Location: Geelong, VIC
Size: 1 practitioner, 4 total staff
General dentistry focussing on cosmetic makeovers, treating anxious patients and children

The Journey to Principle

This practice owner founded her clinic with the vision of creating a warm, friendly environment for all. The clinic was custom built and the team takes a holistic approach to patient care, catering treatments to suit individual preferences.

Prior to building her new practice, Dr Thanh had used a server-based software that she found slow and glitchy. She knew that she wanted to find a new solution for her dream practice. She also did not want to be tied to a server any longer. 

A colleague spoke to her about Principle, and after booking a demo she was quickly impressed by the features and level of support from the team.

“Its dynamic features revolutionised the way we operate, enabling us to effortlessly coordinate schedules, organise patient records, and streamline billing processes.”

Getting Started with Principle

In the lead up to launch, the team had access to online training videos and other training materials, as well as a dedicated Customer Success Representative who helped with any questions on-the-go. Principle’s staff endeavour to respond to their clients within five minutes of the query being received during business hours.  

Dr. Thanh found that her team was having better work days with more focus on patients and care. “We’ve experienced a significant boost in productivity and patient satisfaction since switching to Principle.” 

Patient treatment planning is now quick and easy, and all patient communications are handled in one platform, with set and forget SMS and email automations doing the heavy lifting. Best of all, she was going home on time, with any small tasks easily taken care of from home.

From clinical notes to treatment plans, accounts information, and everything in between. Stay on top of every single detail, from anywhere.

Says Dr Thanh: “Trust me, if you’re seeking a reliable and efficient practice management software, Principle is the way to go!”